Who handles shipping?
Purchases of Joint Genesis may be processed by a third-party seller or checkout provider. The seller's current checkout page and order confirmation are the authoritative sources for shipping fees, delivery estimates, and order status.
Processing and delivery estimates
Processing times and transit times can vary by destination, stock availability, carrier capacity, holidays, and weather. Any delivery estimate shown before checkout is an estimate, not a guaranteed arrival date.
Shipping fees, taxes, and international orders
Shipping charges and free-shipping thresholds, if any, depend on the offer and destination. International orders may incur customs duties, import taxes, or other fees assessed by local authorities. Confirm applicable costs before ordering.
Tracking, delays, and address errors
Use the tracking details supplied by the seller or carrier. If a shipment is delayed, damaged, or sent to an incorrect address, contact the merchant listed on your order confirmation as soon as possible.
Returns and refunds
Shipping policy is separate from return eligibility. Review the seller's current return and refund terms for deadlines, product condition requirements, and return-shipping responsibility. This informational website cannot guarantee a seller's shipping or refund outcome.
Website questions: admin@jontgenesis.com.